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Frequently Asked Questions About Our Products And Services

The right answers to frequently asked questions

Find the answers to all our products and services by clicking the links below.

Custom DNA Sequencing

Products & Services

What are Tube Labels - when / why do I need it?

What are TubeSeq Labels?

What are unpaid barcodes?

What are SupremeRun barcodes?

When should I use primer barcodes?

What are PlateSeq Kits resp. PlateSeq Coupons?

What is NightXpress?

How long will my sequencing data be stored?

How long do you store samples and primers?

Can I send shRNA constructs or other DNA templates with probable secondary structures?

Can you sequence phage or genomic DNA?

How to order

How can I order your DNA sequencing service?

Where should I send my sequencing samples?

Can I order more than one read per sample?

How many plates per order can I send?

Can I re-order sequencing runs?

Can I order additional services when using prepaid barcodes?

Sample Preparation

How should I send my sequencing samples?

How should I determine the concentration of my samples?

Which purification method should I use?

Can I send my DNA samples in Tris-EDTA (TE)?

Should I submit my DNA samples cooled?

Can I send unpurified PCR products or clones?

Which E.coli strain should I use?

Do I need to clean up my PCR product if there is only one band visible?

I see unspecific bands in my PCR reaction. Do I need to gel purify my product?

Primers & More

Which standard primers do you offer?

Can I send my own primers for sequencing ?

Can you synthesise a primer for me? How do I order the synthesis?

How should I send my primers and how much primer do you need?

Can I pay for primer synthesis using barcodes?

Technical Questions

What are IUPAC bases? Which results will I receive?

What is the plate result summary?

What are Q20 (Q30 / Q40) bases?

Which sequencing method do you use?

Could you explain the cycle sequencing technique?

What is the quality report?

Are there special features regarding the standard DIN EN ISO 17025?