The right answers to frequently asked questions
Find the answers to all our products and services by clicking the links below.
What starting material can be accepted?
For a list of accepted starting material, including the relevant amounts, please refer to Table 1 in Product Specifications.
Do I always need a genomic reference sequence?
Typically, a clearly defined Ensembl name for the annotated genomic reference sequence has to be provided before the project starts. Another option is to provide the genome sequence in Fasta format (along with the respective annotation in Gene transfer format (gtf)) or in GenBank format (including annotation).
What kind of quality control do you perform?
The quality and quantity of each sample is determined by appropriate methods (e.g. agarose gel analysis / Qubit® Fluorometer / NanoDrop / Agilent 2100 Bioanalyzer). Further quality controls are performed at nearly all steps of the process.
What should I do if my sample fails the entry QC?
If the amount, concentration or quality of the starting material does not meet the requirements for further sample processing, we will contact you to discuss how to go on with the project. If possible, Eurofins Genomics will make recommendation son how to optimise sample quality.
What kind of BioIT do you offer?
Affordable high quality bioinformatics analysis is available for each package including data filtering and QC.
Can I use the results for diagnostic purposes?
Yes, upon request, the service can be carried out under diagnostic conditions with ISO17025 certified workflows.
Where do I get my results and in which form are they delivered?
All raw data (FAST-Q files) as well as the analysed data can be downloaded via your secure online account.
How can I choose between the different NGSelect services?
NGSelect is divided into four major categories, depending on starting material, DNA, RNA, amplicons or ready-to-load libraries. Each service offers a wide range of options that help create individualised and affordable NGS projects. Please see table 2 (below) for more information:
Where should I send my samples?
Eurofins Genomics Europe Sequencing GmbH
Jakob-Stadler-Platz 7
78467 Konstanz
Germany