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Frequently Asked Questions About Our Products And Services

The right answers to frequently asked questions

Find the answers to all our products and services by clicking the links below.

What starting material can be accepted?

For a list of accepted starting material, including the relevant amounts, please refer to Table 1 in Product Specifications.

What kind of quality control do you perform?

The quality and quantity of each incoming sample will be determined by appropriate methods (e.g. agarose gel analysis / Qubit® Fluorometer / NanoDrop / Agilent 2100 Bioanalyzer). Further quality controls are performed at various steps of the process.

What should I do if my sample fails the entry QC?

If the amount, concentration and / or quality of the starting material do not meet the requirements for further processing, we will contact you to discuss how to proceed. If possible, Eurofins Genomics will recommend additional pre-processing steps in order to optimise the sample quality.

What kind of BioIT do you offer?

Affordable high quality bioinformatics analysis is available for each package including data filtering and QC.

Can I use the results for diagnostic purposes?

Yes, upon request, the service can be carried out under diagnostic conditions with ISO17025 certified workflows.

Where do I get my results and in which form are they delivered?

All raw data (FAST-Q files) as well as the analysed data can be downloaded via your secure online account.

Where should I send my samples?

Eurofins Genomics Europe Sequencing GmbH
Jakob-Stadler-Platz 7
78467 Konstanz

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